How to Lose a Client With Terrible Customer Support

Adobe Customer Support is terrible… terrible… a nightmare.

If you want to read about my experience, click here to read.

4 Comments

  1. I’m not at all surprised. Customer support is getting worse and worse in general. Adobe, like Microsoft, thinks they have a monopoly with their products though, so they feel even less inclined than most companies to do right by their customers. Typically the only answer there that’s worked for me is to complain loudly on social media and go to government regulatory agencies.

    In the mean time, you may want to look into alternatives like Gimp as a substitute for Photoshop. Free and it does almost everything PS does. Let your readers know what viable alternatives you find there. ;)

    Liked by 1 person

    1. The fact that there’s no alternative is the most frustrating part. It’s not just Photoshop, I also use Premiere Pro, After Effects, and Audition to edit my podcasts.

      But I did make a lot of noise on social media, including replying to some of their tweets, and it seems that the problem was fixed. Or so they say. They were quite fast and helpful after I wrote this blog post.

      Liked by 1 person

      1. Funny how that works, LOL.

        There ARE alternatives to every one of Adobe’s products. GIMP (forgot what the acronym is but the name isn’t very PC, lol), was just one example. It just takes some digging to find them, and a little learning.

        Hmm, I think you’ve given me an idea for a blog post. :D

        Liked by 2 people

Leave a Comment

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.